Can I return an item that i don’t want anymore?
Returns are not accepted, all sales are final.
What should I do if I received an incorrect item?
Usally we don’t make mistakes when packaging your order, however mistakes might happen. If we made a mistake, we apologise for such inconvencience. We will review your case individually considering the return of the product. Additional information might be needed to provide the best solution.
My item is damaged. What should I do?
You can contact us via email support@ellipseurope.com. We will review the details and offer the best solution to resolve your query.
You must email us within 7 days of receiving products at support@ellipseurope.com then return the damaged item to us if it’s not explained to you otherwise.